Effective Date: August 4, 2025
CivicIT.tech (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.civicit.tech (the “Site”), use our services, or interact with us. We are based in Michigan and provide tech support, web design, and related IT services to clients across the United States.
By accessing or using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Personal information is data that can identify you as an individual. We collect personal information that you voluntarily provide to us, such as:
- Name
- Email address
- Phone number
- Mailing address
- Company or organization name
- Any other information you choose to provide in contact forms, service inquiries, or communications with us.
Non-Personal Information
We may collect non-personal information automatically when you interact with the Site, including:
- Device information (e.g., IP address, browser type, operating system)
- Usage data (e.g., pages visited, time spent on the Site, referral sources)
- Cookies and similar technologies (see Section 4 for details)
If you are a client, we may also collect information necessary to provide our services, such as technical details about your systems, networks, or websites.
2. How We Collect Information
- Directly from You: Through contact forms, email, phone calls, or when you sign up for services.
- Automatically: Via cookies, web beacons, and server logs as you browse the Site.
- From Third Parties: We may receive information from service providers, partners, or public sources if it relates to our services (e.g., Microsoft support integrations).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services, including tech support, web design, and branding.
- To respond to your inquiries, process requests, and communicate with you.
- To send administrative information, such as updates about our services or changes to this Privacy Policy.
- To analyze Site usage and trends to enhance user experience.
- To comply with legal obligations, prevent fraud, or protect our rights.
- For marketing purposes, such as sending newsletters or promotions (with your consent where required).
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., pixels, local storage) to:
- Remember your preferences and improve Site functionality.
- Track user behavior for analytics.
- Deliver targeted advertising.
You can manage cookies through your browser settings. Note that disabling cookies may limit Site functionality. For more details, review our Cookie Policy (if applicable) or contact us.
5. Sharing Your Information
We may share your information in the following circumstances:
- Service Providers: With vendors, contractors, or partners who assist us in operating the Site or providing services (e.g., hosting providers, payment processors, analytics tools). These parties are bound by confidentiality and use the information only for the purposes we specify.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: If required by law, subpoena, or to protect our rights, safety, or property.
- With Your Consent: For any other purpose with your explicit permission.
We do not share your information with third parties for their direct marketing purposes without your consent.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable laws (e.g., California Consumer Privacy Act (CCPA) for California residents, or other state privacy laws), you may have the following rights:
- Access: Request details about the personal information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal information (subject to legal exceptions).
- Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information).
- Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise these rights, contact us at the information provided in Section 11. We may need to verify your identity before processing requests.
You can also opt out of marketing communications by following unsubscribe links in emails or contacting us.
8. Children’s Privacy
Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us.
9. Third-Party Links and Services
The Site may contain links to third-party websites or integrate third-party services (e.g., Microsoft tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site or services after changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
CivicIT.tech
6175 Jackson Rd, Ann Arbor, MI 48103
Email: privacy@civicit.tech
Phone: 734-338-8658
For California residents or others under applicable privacy laws, you may designate an authorized agent to make requests on your behalf by providing written authorization.
This Privacy Policy complies with applicable U.S. federal and state laws, including data breach notification requirements in Michigan and other states.