Pricing – CivicIT – Tech Support for Municipalities

Plans

Four ways to get the right level of support.

Start with the plan that matches your office today. CivicLITE covers core cybersecurity, CivicPLUS adds the day-to-day support most offices need, CivicPRO expands that coverage for larger teams, and CivicCUSTOM is there when you need a tailored solution.

Cybersecurity Only

CivicLITE

BEST PROTECTION FOR 1 EMPLOYEE

$20/ month

A simple starting point for municipalities that want baseline protection without full help desk coverage.

Endpoint Protection
Email Protection
No contracts

Good fit if you already have some internal day-to-day IT coverage but want better cybersecurity protection.

MOST COMMON

CivicPLUS

IT for 1-5 employees

$249/ month

The core plan for municipal offices that want dependable support, protection, and a fast path to getting help.

Endpoint Protection
Unlimited IT Support
Email Protection
Cybersecurity Training
Policy Templates
No contracts

Best for small municipal offices that want one flat monthly plan for support and security.

LARGER TEAMS

CivicPRO

IT for 6-10 employees

$449/ month

Broader ongoing support for municipalities that need more coverage depth but still want simple monthly ownership.

Unlimited IT Support
Endpoint Protection
Email Protection
Cybersecurity Training
Policy Templates
No contracts

A strong fit when your office has more users, more devices, or more daily support needs.

Tailored for Larger Orgs

CivicCUSTOM

Scope built around your environment

Custompricing

For larger municipalities or organizations that need a custom mix of support, protection, backup, and rollout help.

Endpoint Protection
Unlimited IT Support
Data Backup
Email Protection
Cybersecurity Training
Policy Templates

Contact CivicIT

Ideal when you need more than 10 users covered or want a tailored support arrangement.

Included Features

CivicLITE

CivicPLUS

CivicPRO

CivicCUSTOM

Best fit

1 Employee

1-5 employees

6-10 employees

Larger or custom teams

Endpoint protection

Included

Email protection

Included

Unlimited IT support

Not included

Included

Cybersecurity training

Not included

Included

Policy templates

Not included

Included

Data backup

Optional later

Included as scoped

Contract requirement

No contracts

Scoped with CivicIT

How It Works

PICK A PLAN. SIGN UP

Getting started with CivicIT is designed to be straightforward. First, choose the plan that matches your office and support needs. Next, sign up online or connect with CivicIT for a tailored recommendation. From there, onboarding begins so your municipality can start getting dependable support without the usual MSP delays.

01Pick the level of support you need.

Choose CivicLITE for baseline protection, CivicPLUS for most small municipal offices, CivicPRO for broader ongoing coverage, or CivicCUSTOM when you need a tailored scope.

02Sign up online or talk to CivicIT.

Standard plans are designed for fast self-service signup. If your office needs a more tailored arrangement, CivicCUSTOM routes you straight into a conversation.

03Start onboarding without the usual MSP friction.

Get moving with a clear monthly plan, a direct support path, and practical ownership of the issues your office deals with every week.

FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know before choosing a CivicIT plan. These answers walk through plan fit, onboarding, support coverage, cybersecurity, and what makes CivicIT a practical choice for municipalities that need dependable IT without MSP complexity.

Which CivicIT plan is right for my municipality?+

CivicLITE is best when you want baseline cybersecurity without full help desk coverage. CivicPLUS is the best fit for most small municipal offices that need everyday support plus practical security. CivicPRO is designed for larger teams that need broader ongoing coverage. CivicCUSTOM is there for larger organizations or offices that need a tailored support scope.

How easy is it to get started with CivicIT?+

CivicIT is built to feel simple to buy. You can compare the plans, choose the level of support that fits your office, and move into signup without a long enterprise sales cycle. The goal is straightforward monthly pricing, fast onboarding, and a clear path to help.

Do we need an internal IT person to use CivicIT?+

No. CivicIT is designed for municipalities that need dependable support without building a full internal IT department. The plans are built for offices where clerks, treasurers, supervisors, and administrators need a reliable partner they can call when issues interrupt the workday.

What kind of support is included?+

Depending on the plan, CivicIT includes remote help desk support, Microsoft 365 assistance, device troubleshooting, endpoint protection, email protection, cybersecurity training, and policy templates. CivicCUSTOM can also include broader backup and tailored support components when needed.

Does CivicIT include cybersecurity, or just help desk support?+

CivicIT includes both support and security. The plans highlight endpoint protection, email protection, cybersecurity training, and policy support alongside day-to-day IT help. The idea is to give municipalities meaningful protection and dependable support without unnecessary enterprise complexity.

Is CivicIT built for municipalities like ours?+

Yes. CivicIT is positioned for townships, villages, and city offices with lean budgets, small teams, and staff who wear multiple hats. The service is meant to feel credible, practical, and easy to own for local governments that need support without MSP overhead.